Frequently asked questions
What is the delivery charge when ordering from website?
For all orders, shipping is done free of cost in India only.
When will I get my order?
If your items are in stock, we will deliver them to you as soon as we can. The regular delivery period is 3-5 business days, but if your location is in remote or is not covered by the best courier partners then it will arrive from regular local courier and may take 7-10 days.
Do I receive an invoice for my order?
Once your order is processed successfully, you’ll receive the invoice via email to the account from which you placed an order. You can also request for duplicate invoice by writing to spicessms@gmail.com.
How can I contact for my queries or order update?
For any feedback, query and update, contact us:
Address: 510 Teliwara Shahdara Delhi 110032
Call/Whatsapp: 9313344789
Email: spicessms@gmail.com
What will happen if my order returned without delivery?
If your products are returned to us by the postal service because you haven’t taken delivery, we will contact you to let you know. If the product has been returned to us as a result of our error, we will re-send the product to you by standard post for no extra charge.
If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either:
redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or
refund the value of the product (excluding delivery costs) dependent on whether it remains in a resalable condition. You will be responsible for any additional charges incurred including re-delivery costs.
If the order is not returned to us, you will not be eligible for a refund or re-delivery. In this case, you will need to place a new order with the correct details.
Please note, we will not be able to amend a delivery address once the order has been placed.
