At SMS Spices, we keep customer satisfaction as our utmost priority, therefore we are answerable for all the products & items brought on our website. We accept, replacement and cancellation if there is any mistake on our end, under the below conditions.
If you are delivered a different item than what you had ordered, please contact us within 3 days via email, so that we can arrange for the product to be returned and replaced. Also, the product must be unopened & unused and returned along with the original packaging.
If you happen to receive a defective or tampered item, you can raise a returns and replacement query by sending an email to email@example.com within 3 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.
Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of replacement accordingly.
For returns and replacements, please provide us the proof if you receive a wrong or tampered product. You can do it by clicking a picture and sending it to firstname.lastname@example.org. No replacement will be issued without proofs.
Once SMS Spices approves the replacement, a new product will be couriered back to you. After the replacement has been initiated, as per the Replacement Policy, the replacement is expected to reach to the customer within 5-7 Business Days.
The customer may cancel the order if he/she wishes to. However, the order cannot be cancelled once the order has been dispatched. If, for any other reason, you are not completely satisfied with your order, please mail us at email@example.com
FOR ANY ADDITIONAL INFORMATION, PLEASE FEEL FREE TO REACH OUT TO US THROUGH OUR CONTACT OPTIONS.